Teradata Services Support Manager - Wilmington, DE in Wilmington, Delaware

Services Support Manager – Wilmington, DE

Companies are using advanced data analytics to save lives, address environmental issues, improve the customer experience and drive operational effectiveness. Supporting these complex and mission critical data warehouse and analytical environments is not about the software or hardware, but about the customer journey and experience. Are you ready to be a part of that journey?

What We Do

Teradata empowers companies to achieve high-impact business outcomes. Our focus on business solutions for data warehousing and analytics, coupled with our industry leading technology and architecture expertise, can unleash the potential of great companies.

Our Teradata Customer Services organization is a global team with a local presence. We leverage our extensive experience and world class tools to enable the very best service and support our customers demand. Using our own advanced analytics tools, technical expertise and operational excellence we partner with our customers on their journey to achieve high-impact business outcomes.

What You’ll Do

As a Services Support Manager for Teradata you will directly/indirectly lead teams of Support Engineers who provide hardware and software support for Teradata customers, including reactive (resolving issues) and proactive work such as: system analysis, account management and development, hardware and software implementations and upgrades. You will partner with Sales, Engineering, and Support teams to provide “World Class” service to the world’s largest companies, including 24x7 availability.

Interesting Work You’ll Do

  • Manage relationships with the world’s largest companies, supporting mission-critical enterprise data warehouse and analytics solutions

  • Identify opportunities to help customers meet their strategic goals

  • Ensure that customers’ data warehouse and analytics solutions support their goals and objectives

  • Develop and deliver executive and operational presentations internally and with customers

  • Recruit and develop a team of Engineers with varying experience to resolve complex hardware and software issues and proactively analyze and update customers’ systems

  • Partner with Sales teams and subject matter experts to identify and implement solutions that produce high-impact insights and tangible value for our customers

Skills and Experiences You’ll Need to Be Successful

  • BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering or equivalent combination of education and experience

  • 10 years’ experience in computer technology or related fields within the last 12 years

  • Strong written and verbal communication skills

  • Demonstrated leadership in enterprise solutions

  • Experience managing large customer relationships in the technology sector andleading teams supporting mission-critical enterprise data warehouse and analytics solutions

  • Proficient in the use of Microsoft Office suite of applications

  • Teradata does not offer employment sponsorship for this position

Ideally, you will also have the following

  • MBA or other advanced degree

  • Previous people management experience

  • Advanced leadership in complex enterprise solutions, analytic environments or data science

  • Teradata Database experience

  • Teradata Certification

Benefits You’ll Enjoy

*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.