Teradata HR Shared Services Support Analyst in TAGUIG CITY, Philippines
HR Shared Services Support Analyst
Location: Manila, Philippines
Reports to: Manager, HR Shared Services
OUR GROUP:Human Resources is the people business of Teradata. We attract, manage and engage our talent through advanced programs and global processes to help every employee understand how they contribute, how they can develop and what their potential looks like and then enable business processes with HR technology. The HR Technology group is responsible for identifying, designing and deploying best in class technology solutions to enable the execution of our human capital strategies.
YOUR OPPORTUNITY: You, as a Support Analyst of the HR Shared Services group, will be responsible for providing world class support for our employees globally on HR related topics. You will be part of the support infrastructure to service the Workday Human Resources System of Record at a Tier 1 level. The role will entail gatekeeping and managing of HR Support tickets, generating standard, adhoc and exception reports for data integrity checking, updating and publishing training materials, performing data entry activities and enabling system users thru coaching.
OUR IDEAL CANDIDATE:
You’re an individual contributor that can perform administrative and tactical functions to support the HR Shared Services Support structure. You can handle and resolve known issues that the team receives on a day-to-day basis. You are technically savvy and capable of generating existing reports to meet the requirements of the customers in a timely fashion. You have been exposed to using case management systems. You are customer focused and can extend assistance with regards to the basic functions of the HR system. You have worked in a shared services environment with a regional or global scope. You are responsible, resourceful and with a strong sense of urgency in accomplishing the task as hand.
Handle cases classified as HR Support Tier 1 issues.
Gatekeep and manage HR support tickets
Publish updates on existing user guides and training refence materials
Generate standard, adhoc and exception reports
Perform record entry and updates
Extend user assistance on basic system functionalities
At least three (3) years HR Shared Services support experience
With a minimum of three (3) years working experience on the various aspects of Human Resources
Have used HR Information Systems in the past
With experience in using Case Management systems
Proficient with MS Excel functions, understanding of other reporting tools is a plus
Schedule flexibility and the ability to work non-standard hours
Detail oriented and willing to perform data entry functions
Great command of the English language
With strong customer service orientation