Teradata Customer Services Geo Director in Stockholm, Sweden
This position is responsible for the end-to-end customer service delivery within their area of responsibility. These services can be delivered by the customer services representatives directly within their management scope or through partnerships with the sales, operational services, business continuity, global support center or the research or development organizations.
This position is responsible for the customer services relationship between Teradata and the customer. This includes both the day-to-day operations as well as the strategic vision between Teradata and our customers.
Key Areas of Responsibility
Responsible for end-to-end customer service delivery to customers, whether delivered directly by the geographically deployed resources or in partnership with Sales, Operational Services, Business Continuity, GSO or R&D
Accountable for all customer incident queues created and worked within the GSO and R&D
Coaches and develops a team of professionals including technical supervision, reporting and training
Develop strong relationships with major customers, Sales and Engineering teams and direct reports. Responsible for articulating our strategic vision to major customers
Regularly provides advice and counsel related to the operation of the business to leadership teams
- Area of accountability $25M<45M,
30 reports across international geographic areas
Accountability for budget execution
Posses a strong product technical knowledge such as Teradata node and storage HW, BAR HW/SW, application SW, or/and from Competitors Solutions
Education and Experience Requirements
Bachelors’ of Science Degree or equivalent experience
12+ years experience