Teradata Product Support Engineer - Platform in San Diego, California
What We Do
Teradata delivers business outcome led through technology-enabled solutions in the areas that matter most – from operational excellence and asset optimization to customer experience and product innovation, to finance transformation and risk mitigation. We work with leading businesses in over 75 countries worldwide. Our clients include many of the top performers and best-known brands in telecom, transportation, consumer packaged goods, financial services, and manufacturing. We focus on turning the most complex and challenging data sets into high-value assets that produce high-impact insights and tangible value for the business. We empower companies to achieve high-impact business outcomes. Our focus on business solutions for analytics, coupled with our industry-leading technology and architecture expertise, can unleash the potential of great companies.
What You’ll Do:
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.
Develop in-depth knowledge of Teradata products
Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
Recreate problems to assist with root cause analysis
Interact with Engineering and peers to isolate product defects
Adhere to Teradata Incident Management Process
Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
Coordinate proper escalations, where needed, for unresolved issues
Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
Create knowledge for new learnings
Ability to work in a mission-critical, 24/7 environment
Experience with LINUX and/or other OS environments
Experience working in a geographically dispersed support team environment
Ability to effectively share technical content
Demonstrated problem-solving skills and analytical ability
Ability to work effectively both independently and in a team environment
Strong time management skills and multi-tasking abilities
Specific Skills You’ll Need for this Role:
Knowledge of Linux operating systems
Knowledge Linux System administration
Understanding of Network architecture
Understanding of Network Troubleshooting
Understanding of problem recreation techniques on Linux operating systems
Benefits You’ll Enjoy
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.