Teradata Executive Program Manager for Intellicloud On Prem as-a-Service in San Diego, California

Executive Program Manager for Intellicloud On Prem as-a-Service

Teradata is the leading cloud-based data and analytics company. We empower companies to achieve high-impact business outcomes. Our focus on business solutions for analytics, coupled with our industry-leading technology and architecture expertise, can unleash the potential of great companies.

Our IntelliCloud On-Prem as-a-Service Offer provides customers a highly-secure cloud solution built on the best-in-class Teradata Database and includes on-boarding, system administration, monitoring, encryption and daily backups. IntelliCloud is delivered "as a service" - we handle the technology so our customers can focus on delivering business outcomes. Our On-Prem option provides the customer the convenience of purchasing a Teradata platform-as-a-Service within the secure confines of their own data center - a fully-managed private cloud.

Position overview:

The IntelliCloud On-Prem Executive Program Manager (IC EPM) is a high-impact position that will drive the successful delivery and evolution of Teradata’s Intellicloud On-Prem as-a-service Offer.

The IC EPM will be a cloud subject-matter expert who will drive the delivery of this offer for key customer installations. He/she will facilitate program governance processes to ensure we properly plan, sell, and execute high-impact engagements that result in highly-satisfied customers. The IC EPM ensures management has proactive visibility to key aspects of the project that could have a significant impact on a customer’s success and/or Teradata results. The IC EPM may be aligned to a specific customer(s) and will provide regular updates to senior-level management across a wide range of disciplines including IntelliCloud Engineering, Managed Services, Think Big Analytics, and our Strategic Offer Management team. He/she will ensure proper resourcing and adherence to the project plan timeline.

Prerequisites and Skillsets:

  • 5+ Years of Cloud Experience

  • 10+ Years of Program Management on large, complex projects

  • 5+ Years leading teams, managing cross-functional teams composed of vendor and client personnel

  • Customer Oriented: Works to anticipate internal/external client needs and has an overriding commitment to customer satisfaction.

  • Results Oriented: displays sense-of-urgency and ability to function in a dynamic environment

  • Collaborative: Works well within a project team environment where results will be based on cooperation with and/or influence of others.

  • Ability to communicate with C-Level executives at customer and internally

  • Delivery experience using agile and DevOps methodologies

  • Experience with analytics/data warehouse implementations

  • Experience with contract development, negotiation, and P&L Management for multi-million-dollar engagements

Preferred Professional Certifications:

  • Certifications on key public cloud vendors

  • ITIL or DevOps Certifications

  • Product Management Certification, such as PMI/PMP

Major Responsibilities and Tasks

Manage Customer Engagement(s)

  • Ensure successful deployment of Intellicloud On-Prem

  • Ensure overall Customer Satisfaction for key engagement(s)

  • Assist account team with contract negotiation process and all change orders

  • Administer contract with the customer

  • Manage proper customer expectations and ensure expectations are met/exceeded

  • Establish regular communication with the customer

  • Maintain/expand the customer relationship

Manage Project Plan(s)

  • Reviews goals and objectives

  • Produce project documentation in conjunction with assigned Project Managers and the broader working team

  • Validate customer(s) requirements

  • Validate resource requirements and verify based on personal experience

  • Identify project risks (i.e., Legal, Resources, Technical, Schedule, Financial)

Manage Project Financials

  • Review Delivery Costs based on project schedule and resource allocation

  • Ensure delivery meets or exceeds GM objectives set for the project

  • Identify any potential overruns and manage to improve delivery efficiency

Manage cross-function team

  • Communicates project status

  • Obtains sign-off/authority

  • Develops contingency/mitigation strategy

  • Performs project status reviews

Manage physical implementation of project

  • Monitors/controls project

  • Manages cost/schedule/resource variances

  • Ensures test/acceptance process is complete

  • Conducts final project team review/critique

Manage Ongoing Operations

  • Works with Service Experience Manager (SEM) and operations teams to ensure ongoing operations are delivered to the customer and all SLAs are met

This position will be based in Rancho Bernardo, California and will include up to 50% travel primarily to the customer site The position will have direct line reporting responsibility into the VP of Intellicloud Engineering and dotted line into the Global Managed Services Practice Lead.

*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage. Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.