Teradata Think Big Analytics Leader, Asia South and Korea in Kuala Lumpur, Malaysia

Teradata offers powerful, enterprise analytic technologies and services. Companies use Teradata Analytic solutions to establish and maintain a trusted single, integrated view of their businesses so they can make better, faster decisions that drive growth, innovation, efficiency and effectiveness. Teradata has been consistently recognised by Gartner group as the clear leader in this strategic and high growth secto

Companies successfully leverage this integrated view to:

  • identify opportunities to streamline or modify existing business processes,

  • focus, manage and optimise teams and resources,

  • support, enable and facilitate business process and method innovations,

  • identify, analyse, target and manage fraudulent, non- compliant or undesirable behaviour,

  • change their operational stance from “reactive” to predictive, proactive and responsive,

  • decrease operational costs while increasing operational efficiency,

  • enhance client experiences and relationships.With its undisputed market and installed base leadership in large complex Analytic Solutions, its expertise and best-in-class technology, Teradata helps its clients see their businesses like never before. To learn more, go toTeradata.com

POSITION SUMMARY

Reporting to the Think Big Analytics Geo Director for Asia Pacific and Korea, the Think Big Analytics Leader for Asia South + Korea (ASK) will lead the Consulting team in the Territories that comprise of Singapore, Malaysia, India, Pakistan, Indonesia and Korea, with additional oversight of our delivery through distributors in Thailand and the Philippines. The ASK Leader is responsible for the development and growth of the Think Big Analytics consulting Services business. Responsibilities of the role include:

  • planning and strategy for the growth of the Consulting Services business, in consultation with the APAK Think Big Analytics Geo Director, and the Sales Country Leaders for each of the Territories.

  • expansion of the Think Big Analytics services delivery capability, including hiring and staff development, in conjunction with the capabilities Practice leaders

  • Think Big Analytics services; bidding, estimating, orders, revenue, costs and profit;

  • engagement planning, staffing, project resourcing, delivery execution and delivery quality; and

  • client satisfaction and relationship management.

The ASK Think Big Analytics Leader works in close collaboration with the Teradata Country Sales leaders and Think Big Analytics local Country Territory Leaders to ensure that the Think Big Analytics service offerings are scoped, estimated, sold and implemented as profitable engagements that allow the customer to best exploit their Teradata Solution investments, and to further develop opportunities for growth. Responsible for Consulting strategy and execution in the Territory. Drive growth by closely partnering with Territory and Sales leadership to ensure Consulting capabilities aligned with Territory plan and account priorities, effective execution of sales engagement model, and consistent execution of Consulting operating model. Work with Consulting leads to ensure strategic alignment with company priorities.

The Think Big Analytics Leader plans, organizes, and coordinates the long-range and day-to-day activities of the business, managing multiple, complex engagements, large project teams and internal support resources. This includes oversight accountability for a team of Think Big Analytics Consultants that may include Industry Consultants, Data Scientists, Architects, Data Engineers, Project Managers, and Off-shore resources, as well as Contractor, Partners, Centre of Excellence and Client resources.

Within the Think Big Analytics organization, the ASK Leader has full operational responsibility for planning, finances/budget, end results, as well as for the development of forecasts for resource deployment, business process integration, change management and results tracking. The ASK Leader develops and executes the business plan and the business capabilities in terms of demand creation, service delivery, and resource management within the South Asia + Korea geography.

The ASK Leader will work closely with the capability Practice leaders (Customer Excellence, Architecture, Data Foundation, Industry Consulting, Data Science, Software Development) to recruit, develop, and retain Think Big Analytics consultants and manage the services knowledge management strategy and initiatives, including revenue generation through pre-built Intellectual Property (IP) services offerings. The ASK Leader provides advice and counsel to Teradata leadership on quality, process, profitability strategy, and resource requirements and also contributes to planning and policy development within areas of expertise as well as to the standards around which others will operate.

The ASK Leader will work closely with the capability Practice leaders (Customer Excellence, Architecture, Data Foundation, Industry Consulting, Data Science, Software Development)

KEY RESPONSIBILITY AREAS

Business Leadership

  • Lead and support the Think Big Analytics business while facilitating continuous growth and profitability

  • Execute the Teradata strategy and organisation business plan

  • Accountable for service delivery, client satisfaction and associate satisfaction.

  • Works within framework of the local and corporate policies.

  • Develop and manage Consulting business plan for the Territory, as part of overall Territory business plan

  • Member of Territory Leadership Team

Consultant Development

  • Recruit, develop and retain top talent, always having resources available at the right time with the appropriate skill set

  • Maintain the appropriate balance of resources (Staff, Consultant, Senior) that allows for the appropriate cost model, staffing, utilization and billing of resources.

Sales Support & Business Development

  • Responsible for Consulting team execution in the Territory, spanning Sales support through successful customer services delivery.

  • Support Sales on account planning through account plan execution

  • Accountable for effective execution of Sales engagement model in the Territory

  • Direct involvement and support of the Territory’s most strategic sales opportunities and customer engagements

Customer Management

  • Analyse alternatives and understand customer problems/needs across services continuum

  • Build mutually beneficial relationships to establish and develop customer contacts

  • Manage customer’s expectations of engagement and relationship with Teradata Delivery Management

  • Ensure costs and headcount align with revenue plan and demand forecast; manage Consulting’s role in outlook process

  • Ensure Consulting capabilities to successfully deliver on pre- and post-sales requirements to ensure a long term partnership with customers

  • Manage the delivery of projects in the Think Big Analytics

  • Manage the governance of projects Knowledge Capture and Reuse

  • Lead and drive corporate change toward a knowledge enabled culture and organization

  • Ensure effective collaboration by Consulting team members as required with all areas of Teradata (i.e. Sales, OSS, Finance, HR, etc)

  • Support industry programs and business outcome selling through management of industry and business practice areas

EDUCATION & EXPERIENCE REQUIREMENTS

  • P&L management of a professional services team of over 200 direct staff and revenues over $40M per year.

  • 10 plus years IT industry or related experience, with an “IT worldly” perspective. Ideally, a career focus on Analytics, Information Management, business intelligence and data warehousing and a demonstrated command of core EIM concepts.

  • Consulting experience with a vendor or consulting firm.

  • Experience and ability to work in a matrixed organisation

  • Business management experience including engagement management experience with multiple project streams and complex EIM or Analytics implementations.

  • Proven experience in customer relationship management

  • Conceptual and functional understanding of EIM and Analytics consulting offers

  • Experience managing a team of experienced consultants

  • A completed and relevant tertiary qualification.

HIGHLY DESIRABLE

  • Experience in working in a Vendor environment with sales teams and support staff.

  • Experience in working with On- and Off-shore professional services delivery teams.

  • Experience in other competitive products.

  • Knowledge in DB2, Oracle, Analytics Appliances, to be able to draw comparisons with Teradata.

  • One or more Industries experience, ideally in industries such as Finance, Retail and Telco Industries.

MUST HAVE

  • Strong consultative, communicative, writing, and presentation skills.

  • A people, customer and team skills orientation.

  • A motivated, proactive, organized and “self starting” attitude and working style. Strong personal and team goal orientation.

  • Expertise in developing and delivering working documents that communicate and corroborate complex ideas.

  • Strong planning and organizational skills.

  • Experience in high level solution architecture, design and implementation.

  • Demonstrated consultative approach to business problem solving internally or with the client/prospects and/or partners.

  • Experience identifying key business opportunities and initiatives, solutions and overall strategy for meeting business objectives.

  • Ability to scope and create action plans through business needs analysis which include critical thinking and analytical reasoning that identifies the business opportunity with the most compelling ROI analysis, business benefits, acceptable risk profiles, and success factors.

  • Experience in capturing business opportunity insight and experiences, documenting lessons learned and best practices for re-use.

  • Relevant references with whom Teradata can discuss the applicant’s potential suitability.

  • Large team management and staff performance management experience.

  • Budget management experience in an environment where cost/revenue ratios are a key measure.

OTHER ATTRIBUTES

  • Operates with an appropriate sense of urgency.

  • Innovative and resourceful.

  • Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment.

  • Ability to influence and coach others.

  • High level of personal integrity.

  • Have a proven high level of initiative, self-motivation and enthusiasm.

  • Thinks strategically and laterally when making decisions and solving problems.

  • Ability to transform strategy into results.

  • Excellent presentation, communication and interpersonal skills.

  • Ability to mentor and facilitate knowledge transfer.

  • Support and promote teamwork and cooperative effort.

WORK ENVIRONMENT

  • Team focus - works with a sales team, capability Practices and shared services support teams where results are based on cooperation with and/or influence of others.

  • Results orientation – focuses on results and success, conveying a sense of urgency and driving issues to closure. Meeting deadlines and produce high quality work. Optimises available resources.

  • Relationship building – relates to people in an open, friendly and accepting manner. Shows sincere interest in others and their concerns. Initiates and develops relationships with others.

  • Travel – expected in the order of 40% of time travelling across the ASK Territory to support sales initiatives, business reviews and clients as required.